Grievance & Support

When contacting us, please provide enough information for us to identify the relevant:

• Account
• Booking
• Vendor
• Event
• Transaction
• Complaint

We may request additional information where necessary. We aim to review complaints within a reasonable period.

Manish Kumar · Buddilio · Gurugram-122505, Haryana, India · info@buddilio.com

1. Acknowledgement — we confirm receipt within 48 hours of a written complaint.
2. Review — we examine the account, booking, payment or report history involved and may ask you for further information.
3. Action — we aim to resolve or give a substantive response within 30 days of acknowledgement. Safety and fraud matters are prioritised and actioned sooner.
4. Outcome — you receive the decision in writing, including any refund, moderation or account action taken.
5. Escalation — if you are not satisfied, reply to the same thread marking it 'Escalation — Grievance Officer' and it is reviewed again at officer level.

We can help with account access, membership and billing, booking and refund disputes under the published policy, content and profile moderation, privacy requests and vendor service complaints raised through the platform.

We cannot act as a court or arbitrator between members, recover money paid outside Buddilio, or intervene in matters that require the police or another authority — for those, contact the appropriate authority first and tell us the reference so we can cooperate.

Requests to access, correct, export or delete your personal data are handled under the Privacy Policy and are answered within the timelines stated there. Write from your registered email address so we can verify you.

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