Buddilio
Refund Policy
Last Updated: 19 August 2026
This Refund Policy explains the refund terms applicable to purchases made through Buddilio ("Buddilio", "we", "us", or "our"), including memberships and event passes.
By completing a purchase through Buddilio, you acknowledge and agree to the applicable terms of this Refund Policy.
1. Memberships
Buddilio membership fees are non-refundable once the purchase has been successfully completed, except where a refund is required under applicable law or specifically approved by Buddilio.
Membership fees cannot generally be:
Refunded
Transferred to another person
Exchanged for another membership
Refunded because a member chooses not to use the membership
Refunded because a member does not use some or all of the membership benefits
Memberships provide access to the benefits and features specified at the time of purchase and are subject to the applicable membership terms.
2. Event Passes
Event passes are generally non-refundable once purchased, except where a refund is required under applicable law or specifically provided under the terms of the relevant event.
This includes situations such as:
Change of plans
Personal reasons
Late cancellation
Failure to attend
No-show
Arriving late
Choosing not to participate
Failure to find a preferred companion or group
Purchasing an event pass does not guarantee a particular companion, interaction, social outcome or experience beyond the specific event or service described at the time of purchase.
3. Event Cancellation, Postponement or Material Changes
If an event is cancelled, postponed or materially changed by Buddilio or the event organiser, Buddilio may, depending on the circumstances and applicable law, offer one or more of the following:
Replacement or alternative event
Rescheduling
Event credit
Replacement pass
Partial or full refund
The available remedy may depend on the nature of the change, the event organiser's terms, the timing of the cancellation and applicable legal requirements.
Where a refund is offered, it will generally be processed through the original payment method where reasonably possible.
4. Payment Processing
Payments made through Buddilio may be processed by authorised third-party payment providers.
Once a payment has been successfully completed, the transaction is considered final and non-refundable, except where:
A refund is required under applicable law;
Buddilio specifically approves a refund;
A refund is provided under the applicable event or membership terms; or
Buddilio or the event organiser cancels or materially changes an event and a refund is determined to be appropriate.
Third-party payment processing fees, where applicable, may be non-refundable to the extent permitted by law.
5. Duplicate or Incorrect Payments
If you believe that you have been charged more than once for the same purchase or that a payment was processed incorrectly, please contact Buddilio as soon as possible.
We may investigate the transaction and, where appropriate, correct or refund a duplicate or erroneous charge.
6. Fraudulent or Unauthorised Transactions
If you believe that a transaction was made without your authorisation, contact Buddilio and your payment provider promptly.
Buddilio may request information reasonably necessary to investigate the transaction.
Where appropriate, refunds or other corrective action may be provided in accordance with applicable law and the outcome of the investigation.
7. How to Request a Refund or Payment Review
To request a refund or report a payment issue, contact:
Email: info@buddilio.com
Please include, where available:
Your registered Buddilio email address
Transaction or order ID
Date of purchase
Name of the membership or event
Reason for your request
Relevant supporting information
Submitting a request does not guarantee that a refund will be approved.
8. Refund Processing
Where Buddilio approves a refund, the refund will generally be processed through the original payment method.
The time taken for the funds to appear in your account may depend on your bank, card issuer or payment provider.
9. Chargebacks and Payment Disputes
If you believe a payment was made incorrectly, we encourage you to contact Buddilio first so that we can review the matter.
Nothing in this section limits any rights you may have under applicable consumer-protection or payment laws.
10. Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict or override any mandatory refund, cancellation or consumer rights that apply to you under applicable law.
Where applicable law provides a right to a refund or cancellation, those rights will continue to apply.
11. Changes to This Refund Policy
Buddilio may update this Refund Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
The "Last Updated" date at the beginning of this policy indicates when it was most recently revised.
Contact Us
For refund requests, payment issues or questions about this policy:
Buddilio
Email: info@buddilio.com
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